Melco Resorts & Entertainment’s in-house training program “Morpheus Moments – Whatever It Takes, Whenever, However” has won the top ATD 2022 Excellence in Practice Award by the Association for Talent Development in the Customer Service Training category, the company announced yesterday in a press release.
The program “has been custom-designed in-house to align with the excellence and service promise of the Morpheus brand.”
Akiko Takahashi, Executive Vice President, said, “We are proud to receive this prestigious award from ATD. The achievement is a testament to the culture of excellence created by our Chairman and CEO, Mr. Lawrence Ho. It is an honor to be recognized for our internally-developed, tailor-made and branded service program ‘Morpheus Moments – Whatever It Takes, Whenever, However’. It takes the effort of the entire team to achieve such results.”
In the note, Takahashi thanked, in particular, Joyce Wong and David Sisk, Chief Operating Officer of Macau Resorts, “for his leadership.”
Organized by the world’s largest talent development association, the ATD Excellence in Practice Awards recognize exceptional practices in workplace learning and development.
