Mobile phone operator SmarTone has announced that it will discontinue services in Macau.
In a statement on its website, the company explained that the decision followed extensive business evaluation. To ensure continuity of service, SmarTone has partnered with Companhia de Telecomunicações de Macau (CTM). Customers will be able to rely on CTM for the duration of their existing contracts and can opt for new service plans available through the provider.
Starting yesterday, SmarTone began individually notifying customers via SMS about the timeline for SIM card replacement and other related details. The replacement process will occur from Aug. 22 to Oct. 31.
The Macau Post and Telecommunications Bureau has acknowledged SmarTone’s application to abandon its 4G license and its decision not to renew its 3G license upon expiration.
The bureau confirmed that SmarTone and CTM have reached an agreement for customer transfers.
Regarding staffing, SmarTone is dedicated to handling employee arrangements in accordance with the Labour Relations Law. The company stated that it will collaborate with CTM to offer suitable employment opportunities to current employees, aiming to retain talent within the telecommunications sector.
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