Who’s investigating fake goods? Fake investigators

A vendor waits for customers inside a shop advertising ABB branded electrical components in Liushi city

Multinational corporations doing business in China face a losing battle when it comes to keeping copies of their products off the market: The anti-counterfeiting industry they rely on is plagued with fraud, making it that much easier for potentially dangerous fake goods — from air bags to Christmas lights — to reach consumers, an Associated Press investigation has found.
Most Western companies subcontract anti-counterfeiting work to private investigators paid on commission. More seizures mean higher fees, creating powerful incentives to cheat in an industry with little oversight. As a result, money spent fighting counterfeiting often doesn’t make things better, and sometimes makes them worse.
The AP found instances of investigative fraud involving products that could be hazardous: counterfeit auto parts, pharmaceuticals, personal care products and electrical components.
The wrongdoing took many forms:
— Western firms paid investigators who were themselves manufacturing or selling counterfeit versions of their clients’ own goods.
— Investigators doctored documents, fabricating raids that never took place.
— Investigators colluded with factories to make counterfeit goods they could “seize” and present to their Western bosses for payment.
As counterfeiting has flourished in China over decades, a lucrative, parallel industry has blossomed to fight it. Counterfeiting today is a multibillion-dollar business in China, which produces nearly nine of every 10 fake items seized at U.S. borders.
Chinese authorities have been getting better at fining counterfeiters and sending them to jail. But the momentum of reform has yet to reach the front lines of the fight against fakes, according to previously undisclosed material from legal cases and internal corporate investigations in China reviewed by the AP, lawsuits, and interviews with 16 private investigators, lawyers and law-enforcement officials.
All described a broken system, beset by endemic and underreported fraud, made worse by Western companies that have a poor command over how to successfully fight fraud.
Shanghai’s Public Security Bureau took the unusual step of warning foreign brand owners to be watchful of the investigators they hire. “We very much hope that brand owners will pay attention and devote more manpower and material resources to ensure that the fight against counterfeiting is healthy and orderly,” the bureau said in written response to questions from the AP.
Swiss power technology giant ABB Asea Brown Boveri found that one of the investigators it was paying to hunt counterfeiters was herself selling fake ABB circuit breakers. ABB sued the firm she worked for, the China United Intellectual Property Protection Center, which was one of China’s oldest and largest investigations companies. ABB lost its case in Beijing, despite the fact that the investigator, a woman who called herself Flaming Lee, was convicted of selling ABB counterfeits by a court in Dubai, where she lived.
ABB, a $40 billion company whose products range from simple switches to sophisticated industrial robotics, declined to comment. But in court filings, the company said it was astounded to learn that its exclusive brand protection agent in China had itself “directly participated in infringing acts against the ABB trademark.” They accused ChinaUnited of protecting a factory that produced ABB fakes and of engineering its work to maximize billing, rather than truly solve ABB’s multimillion-dollar counterfeiting problem. In one case, ABB said it ended up paying China United $5,000 for a raid that uncovered $1 worth of fakes.
China United denied wrongdoing. Chinese judges acknowledged Flaming Lee’s double-dealing, but exonerated upper management and dismissed the rest of the accusations. They ordered ABB to pay China United over $500,000 in back investigation fees.
China United officials declined to comment, as did Flaming Lee, whose real name is Li Yue.
In the end, China United’s legal victory proved hollow. Its reputation damaged, the firm closed. Erika Kinetz, Shanghai, AP