Improve customer support facilities to boost LRT use

Light Rapid Transit (LRT) network customer support facilities should be improved to incentivize use, a community service advisor has suggested.

In a recent Island District Community Service Advisory Board meeting, Kelvin Tan Hai Ching said with normal travel resuming and each tourist remaining in Taipa for an average of four hours, the LRT had not seen a corresponding rise in passenger numbers, although it is a core mode of transport in Taipa. He said a daily average of only 3,550 passengers was logged in January.

The advisor said shuttle bus services or footbridges should be added to certain LRT stations to better link passengers with attractions, be they nearby or afar.

For example, he used a picture to highlight the footbridge connecting the LRT Cotai East Station to the Grand Hyatt hotel noting footbridges will help draw traffic and improve safety.

Tan also suggested the government collaborate with resorts near the LRT route to improve the system’s infrastructure and refine the passenger experience.

Constant supervision of the system’s popularity and efficiency must be conducted, the advisor added.

He suggested better advertising packages to both improve the income of the system and to better promote Macau’s image. AL