CTT: Post delivery monitored, but residents complain

The Macao Post and Telecommunications Bureau (CTT) has told the Times that quality of mail delivery services is subject to ongoing monitoring for quality assurance.

“To continuously improve our quality of services, we have established an internal monitoring system that includes regular internal and external inspections, which are conducted by our supervisory staff to identify and resolve potential problems,” CTT said.

“Our postmen diligently deliver mail according to the addresses provided to ensure accurate delivery to the intended recipients.”

Nonetheless, CTT said there might be cases in which issues occur due to “unclear or outdated sender address information.” CTT has called on people to update their mail addresses to ensure they receive their mail as intended.

Residents have told the Times there are several issues with CTT’s mail delivery services, which they suggested may be due to several buildings bearing the same name.

Residents have also shown the Times evidence that letters intended for delivery to other addresses have been mistakenly delivered to their homes.

They also claimed that they often also miss mail deliveries for commodities, bills, and government notifications.

At least one resident reported experiencing such problems, with several notification letters from the Financial Services Bureau (DSF) never being delivered to his address.

He eventually received a notification, by which stage, he owed late-payment interest fees and a fine from DSF.

In a different case, the same resident noted several government letters containing important documents were not received, which forced him to request that a check be reissued from the government’s annual wealth partaking scheme.

Building residents have had to exchange mail on their own initiative when they receive letters for other people.

“We have had cases in which people from other buildings find our letters in their mailboxes and come here to deliver them at our building. We do this on occasion, but it is not a practical way to solve the issue.”

“One of my neighbors also talked to the postman on more than one occasion, informing him of this problem, but he did not seem to care,” said the resident, who wished to remain anonymous. They added, “We even tried to hand him the letters from the other address, but he refused to take them and asked us to deliver them to the Central Post Office.”

One resident said addresses written in Romanized characters rather than Chinese characters might be contributing to the problem, noting there are usually no problems when the addresses are written fully in the Chinese language.