Cash is dirty. Credit cards may be even dirtier. That’s a problem in this new germophobic world created by the coronavirus. There will likely be new winners and losers as consumers shift to products and services that help them keep their social distance even after this outbreak subsides. Is it finally time to embrace the digital wallet?
Take Apple Inc.’s Apple Pay, a service that stores your credit-card information and lets you pay for purchases via your iPhone. The tech giant launched the product six years ago, but it didn’t bring about the revolution it hoped it would, where mobile payments lead the move toward a cashless society as it had in China. In the U.S., there just wasn’t a compelling enough reason for many consumers to change their entrenched routines.
My own habits are noticeably changing on this front. Though I had my card information inside Apple Pay for years, I rarely ever used it. Old habits die hard, and I simply didn’t mind pulling out my credit card and paying for things the usual way. Nowadays? Not so much. Due to virus fears, I would rather not tap on a payment terminal’s numeric key pads or use my finger to sign for purchases when there is a much cleaner alternative. As a result, Apple Pay has now become the main way I pay for things whenever I venture outside.
Apple Pay, Google Pay and Samsung Pay work similarly on their respective smartphones. This type of proximity-based mobile payment enables consumers to pay for items without touching or handing over anything.
Traditional paper bills and physical card payment alternatives are filthy in comparison. An academic study cited by Mastercard found the average cash note has 26,000 bacterial colonies. And according to LendEDU, a personal finance products comparison website, credit cards contain even more germs than cash or New York City subway poles. It makes sense as cards are often put on tables, inside restaurant bill folders and are rarely cleaned, while cash is constantly circulated by hand.
Yes, the credit-card companies are rolling out their own version of contactless or “tap-to-pay” payments. Visa and Mastercard both said in their most recent reported quarters that about one-third of global transactions are now contactless. But the usage rate of the new cards is much lower in the U.S. as many Americans have yet to receive them. Further, it still requires touching the physical card and tapping the terminal (or at least getting the card within a couple of inches). This year, Apple Pay will command 47% of the U.S. proximity-based mobile payment market, with Google capturing 19% and Samsung Pay 17%, according to an eMarketer forecast.
If Apple Pay and its brethren do take off, there will be deeper ramifications across the industry. Credit-card companies will do fine because their card networks are still being utilized by the smartphone maker’s service. But it could be a negative for PayPal Holdings Inc., the payments company that dominates the adjacent market of digital checkout buttons for online retailers.
PayPal’s e-commerce checkout button enables its users to pay for online orders on retailer websites without having to re-type address or payment information, reducing friction to complete orders. It is a critical cash cow for the company and accounts for nearly 90% of its earnings, according to MoffettNathanson.
But Apple Pay also offers a competing digital checkout feature. And if Apple Pay became increasingly used inside physical stores, it seems likely customers will be inclined to use the service for e-commerce transactions as well, eating into PayPal’s business.
With new consumer habits being formed in a coronavirus world, Apple’s gain may be PayPal’s pain. Tae Kim, Bloomberg
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