Gov’t committed to regulating online ride-hailing platforms

In response to lawmaker Leong Sun Iok’s calls for legislative amendments to advance online ride-hailing services, the Transport Bureau (DSAT) affirmed that it is actively promoting the expansion of these services while conducting research on regulating such ride-hailing platforms, and promised timely announcements on any updates.

In a recent inquiry, Leong called for significant reforms to the regulations governing online taxi services, emphasizing the need for a robust legal framework to enhance operations and accountability among ride-hailing platforms.

Citing data from the first quarter of this year, Leong noted that Macau is home to over 1,750 operational taxis, including 300 equipped with online booking capabilities, as well as more than 350 “black taxis” that have integrated into online platforms.

Leong argued that by implementing standardized management practices and clear regulatory guidelines, the government can strengthen oversight of these ride-hailing services.

This, he believes, will not only protect the rights of both passengers and drivers but also encourage platforms to invest in technology and improve service quality, benefiting all residents and visitors in Macau.

Furthermore, Leong urged the government to take cues from the legislative framework established by the Hong Kong government, which employs a licensing system to ensure compliance among platforms, vehicles, and drivers.

In his inquiry, Leong posed several questions: “Will the government consider establishing a legal framework and licensing system for online taxi service platforms? How can the core responsibilities of concessionaires and ride-hailing platforms be clarified to support the long-term growth of Macau’s online taxi sector? Additionally, what policy guidance, technical standards, or transitional measures will be implemented to align the industry with the government’s objectives of enhancing taxi service quality and advancing smart mobility initiatives?” he asked.

In a recent response to Leong’s inquiry regarding online taxi services, Chiang Ngoc Vai, acting director of the Transport Bureau (DSAT), provided a succinct update on the government’s monitoring and regulatory efforts.

He noted that since the implementation of relevant legislation in 2019, the bureau and law enforcement agencies have been actively overseeing taxi drivers’ passenger services through an in-vehicle intelligent terminal system.

The written response also highlighted the authorities’ ongoing efforts to ensure compliance among taxi drivers through continuous publicity and education initiatives.

Regarding the regulation of online taxi platforms, the government reaffirmed its commitment to establishing standardized management practices. “This approach aims to enhance the protection of both passengers’ and drivers’ rights while remaining responsive to social developments and market demands,” the response stated.

The authorities emphasized their dedication to exploring effective regulatory measures for online taxi services, ensuring these measures align with Macau’s rapidly evolving transportation landscape.