Public bus operator New Era is at the top of the list of citizens’ complaints over Macau’s public bus system, according to data provided by the Transport Bureau (DSAT) to Radio Macau.
Between July 2014 and June this year, DSAT received a total of 2,218 complaints, 47 percent of which were linked to services provided by New Era – the company that took over Reolian’s operations last year.
In total, there were 1,043 complaints about New Era’s services, 663 complaints about Transmac (30 percent) and 512 regarding operations run by TCM.
Reasons listed for filing the complaints included delays, refusal to take passengers, failing to stop at signaled bus stops and bad attitudes of drivers.
DSAT reiterated that it reviews every complaint it receives, urging bus companies to provide clarification on the issues and rectify problematic situations. Furthermore, DSAT made assurances that it takes citizens’ opinions into account when deciding on improvements to the public bus network and regularly monitors the bus operators’ activities regarding stops and itineraries, as well as route frequency.
New Era took over operations from Reolian in July last year, after Reolian filed for bankruptcy in 2013. The Macau government temporarily took over its operations until it granted New Era permission to operate Reolian’s routes. New Era’s major shareholder is TCM, one of the city’s three bus operators.
Transport | New Era tops citizens’ complaints
Categories
Macau
May 30, 2018 5:20 in the afternoon I ride on this bus no. 26a. The driver was so rude like really rude. I opened my bag to find my bus card coz I didn’t get it before I rode in the bus like what I usually do. I was standing beside him not covering the tap card machine or blocking the way when he suddenly push my bag away take note I’m searching my bag for my bus card coz my bag is kinda full and he keep on talking to me that I don’t understand then I told to wait then when I tap my card he keep on talking kinda yelling and pointing at me. I felt embarrassed on what he did and ruin my day. So rude