MGM and the Macao Government Tourism Office (MGTO) recently co-hosted the third seminar in the “Together We Deliver Exceptional Hospitality as Tourism Ambassadors” training series, focusing on digital innovation in the tourism sector.
Held at the MGM Cotai Ballroom, the seminar – titled “Be the Digital Ambassador: Showcasing Macao’s Charm with Online Courtesy” – explored the role of artificial intelligence in enhancing service quality and aligning with Macau’s “1+4” economic diversification strategy.
Over 230 participants attended, including tourism professionals, MGM team members, and local university students and faculty.
Keynote speaker Professor Ivan Lai of Macao Polytechnic University discussed how AI can empower individuals to become effective tourism ambassadors.
The event is part of the ongoing “Macao Courtesy Campaign.” Since 2024, the training series has attracted over 1,500 participants and gained support from more than 30 organizations.
MGM and MGTO plan to continue organizing seminars and youth-focused initiatives to strengthen service standards.
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