Five signature MGM Macau dining outlets have earned the “Star Merchant Awards – Deluxe Restaurants” under the Quality Tourism Services Accreditation Scheme (QTSAS) organized for the first time by the Macau Government Tourist Office (MGTO). With Aux Beaux-Arts Brasserie, Rossio, Imperial Court, Grand Imperial Court and Square Eight all on the winning list, MGM Macau has truly earned the lion’s share of the awards, more than any other hotel in Macau.
The scheme’s winners are recognized with awards that reflect consistently high levels of service through a series of stringent assessments, including a service management system audit and the mystery shopping assessments followed by a final review and approval by an independent assessment committee chaired by the director of the MGTO.
“I’m very honored to receive such recognition as a result of the passion and professionalism from our Food and Beverage team members,” says Hans Hordijk, vice president of Food and Beverage. “As a globally acclaimed casino hotel, these five awards are a fitting testament to the quintessential standard of service as well as the quality of food and beverage our team achieves every day. Our aim is to create an exceptional dining experience for both our local and international guests.”
the venetian macao wins annual resort & holiday hotel award
The Venetian Macao is celebrating further success after having received another top Chinese award – the Annual Resort & Holiday Hotel Award – at the 9th China Tourism Golden Awards. According to a press release issued yesterday, the award, which honors the best luxury hotels across China, was presented at a special ceremony that was held in Beijing in November. This latest recognition is a mere one of a long list of awards and accolades that The Venetian Macao has won this year, which reflect its dedication to excellence in the hospitality and luxury accommodation domains.
The China Tourism Golden Awards was founded by National Geographic Traveler Magazine China in 2005, and has since become one of the most influential tourism awards in China.
“We are very pleased to receive this award. It serves as a further testament to our commitment to deliver the highest level of service to our guests,” said Gunther Hatt, executive vice president of Operations, Sands China Ltd. “We will continue to exceed our guests’ expectations and to provide them with exceptional and unforgettable holiday experiences.”
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