Sonia Chan demands IACM service improvements

Sonia Chan listens to a briefing on water testing procedures

The Secretary for Public Administration and Justice, Sonia Chan, paid a visit to the Civic and Municipal Affairs Bureau (IACM) this week to learn about its operations, functions and the progress of different projects in the civil administration and livelihood fields.
IACM officials from various departments briefed Chan on their work regarding afforestation, food safety, laboratory tests, citizen affairs and environmental hygiene. She also talked with frontline staff to find out about their daily work and encouraged them to continue their good performance.
In a meeting with members of the IACM’s administrative committee and department officials, the secretary stressed that “IACM staff must redouble their efforts” to effectively carry out their scientific and people-oriented governance.
“Citizens’ expectations of the MSAR government’s administration have risen along with society’s rapid development. The IACM’s functions expand across municipal and social affairs, and all of these are inseparable from citizens’ daily lives,” she indicated.
“The IACM staff should advance with the times, proactively perform their duties, as well as continously enhancing work efficiency and quality with the courage to assume responsibilities and provide the citizens with better and better services,” she added.
Each department also introduced to Chan the difficulties and challenges they currently face in their work, as well as making suggestions regarding the topics of electronic governance and optimization of administrative procedures. Chan stated that she will maintain good communication and exchange with the staff.