Tourism accreditation reaches record high in 2024

The Quality Tourism Services Accreditation Scheme (QTSAS) reached a new milestone this year, with a record-high 390 accredited merchants across the travel agency, catering and retail sectors.

The QTSAS Assessment Committee convened its Annual Meeting last week to review and approve the assessment results.

The number of accredited businesses, at an all-time high, reflects the trade’s efforts to advance service quality and promote sustainable tourism development.

The Macao Government Tourism Office (MGTO) has been working to promote and elevate the city’s tourism industry since the establishment of the Quality Tourism Services Accreditation Scheme (QTSAS) in 2014.

The MGTO emphasized its goal to encourage and support local businesses in continuously enhancing their service quality through recognition and commendation programs.

This effort aims to enrich Macau’s offerings as a world-renowned center of tourism and leisure.

Of the 390 accredited merchants, 312 catering businesses received awards, including “Quality Tourism Services Merchant Award,” “Quality Tourism Services Gold Award,” and special theme awards.

In the travel agency sector, 44 businesses were recognized, with one receiving the top “Quality Tourism Services Excellence Award.”

The accreditation process involves “Mystery Customer Service Assessment” and “Service Management System Audit” conducted by MGTO and the Consumer Council.

The scheme’s objective is to ensure fair assessment and set standards for the tourism industry and consumers. VC