Xinhua: Investigation finds Baidu’s objectivity compromised by profit model

The Cyberspace Administration of China (CAC) demanded an overhaul of China’s leading search-engine Baidu following an investigation.
The CAC said Baidu relied excessively on profits from paid listings in search results, and did not clearly label such listings as the result of commercial promotion, compromising the objectivity and impartiality of search results, Xinhua News Agency reported yesterday.
Like other search engines, Baidu sells links that appear in search results. The more an advertiser pays, the higher it will appear in the search results. The public are likely to be misled by the search results they find on Baidu, the CAC said.
According to Xinhua, NASDAQ-listed Baidu was already in the eye of a public-relations storm after the death of Wei Zexi, 21, a computer science major at Xidian University in northwest Shaanxi province.
Wei was diagnosed with synovial sarcoma, a rare form of cancer, in 2014 and had been undergoing a controversial cancer treatment advertised on Baidu, at the Second Hospital of Armed Police Beijing Corps, which the Wei family also found through a Baidu search. The treatment was unsuccessful and Wei died on April 12.
In February, on question-and-
answer website Zhihu, a Chinese version of Quora, Wei directly accused Baidu of being at least partly to blame for his troubles. The anger of netizens who claim the search engine does not properly check the credentials of advertisers has been growing ever since.
A team of investigators from the CAC, the State Administration of Industry and Commerce, and the National Health and Family Planning Commission was dispatched to Baidu on May 2.
They found Baidu’s search results did influence Wei’s choices of medical treatment, and specified areas in which Baidu needs to change.
The search-engine must eschew the current model of paid listings and stop ranking search results solely according to price-tags. It needs to propose and implement a new listing mechanism which places the heaviest weight on credit-worthiness of products and organizations, the investigators said, cited by the state-run news agency.
“They asked Baidu to clearly label advertisements, and feature a risk reminder; and to restrict the share of commercials in search results to less than 30 percent of each screen page,” Xinhua’s dispatch stated yesterday.
The agency said Baidu was also ordered to streamline its commercial services regarding the medical industry. Such information featured must be pulled off should it break regulations, and medical institutions unaccredited by industry regulators should not be commercially promoted.
The investigators also required Baidu to respond to Internet users’ tip-offs regarding imprudent content, and to compensate them for any losses stemming from misleading information.
The CAC said it will tighten regulation of the country’s Internet search services and crack down on false medical advertising online, Xinhua said.