Cotai Travel was awarded a “Service Star Award – Inbound Service” from the Macao Government Tourist Office (MGTO) as part of the office’s Quality Tourism Services Accreditation Scheme. The announcement was made at an awards gala dinner held on Monday, according to a statement issued by Sands China.
The scheme recognizes a number of restaurants, food and beverage establishments and travel agencies across Macau using criteria based on a “Mystery Shopping Assessment” and a “Service Management System Audit”.
Travel agencies that pass the assessment receive a Star Merchant Award, valid for two years, with the two highest scoring agencies – one in inbound and one in outbound categories – receiving a Service Star Award. Cotai Travel earned the highest score and was the sole winner in the inbound category.
Cotai Travel is a travel agency serving hotel guests, conference and exhibition visitors, leisure travellers and visitors to The Venetian Macao.
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