Service quality seminars kick off at The Londoner

A series of four seminars discussing quality of service, organized by the government, commenced yesterday at The Londoner resort.

The seminars will be held from now until October, targeting workers in the retail industry as well as in certified shops identified by the Consumer Council. They aim to enhance consumer satisfaction levels by improving quality of service.

Acting director Cheng Wai Tong of the Macao Government Tourism Office (MGTO), highlighted in his speech that tourists have higher expectations in quality after the resumption of normal travel. He expressed his satisfaction that local businesses were constantly improving their quality of service, so as to make tourists “feel at home” in Macau.

The four sessions cover different topics, focusing on credibility, quality, sales and complaints.

The first seminar yesterday had worldwide hot pot venture Haidilao introducing the advantages of quality service to the audience. Past examples were shared to foster better understanding on the topic. The session attracted about 170 people.

The MGTO said it has constantly organized various events to enhance the local tourism industry. AL