Enhancing colleagues’ professional skills – supporting Macau’s diversified economy

Through innovative talent development programs, Melco Resorts & Entertainment provides colleagues with an array of learning opportunities to enhance their professional skills and encourage lifelong learning, thus helping them establish fruitful careers. As Macau’s tourism and leisure industry continues to recover, Melco goes on to prioritize talent development with quality and professionalism to help the city realize its goal of becoming a diversified world center of leisure and tourism.

Melco adopts a systematic approach to accelerate growth through its Whole Person Development philosophy. Dedicated talent diversification initiatives enable the nurturing of non-gaming and creative talent. Its multitude of related programs provide colleagues with cross-functional exposure into various departments other than one’s own for strong foundation development; exposure to various experiences, projects and challenges; and development opportunities ranging from singular tasks to month-long projects.

Late last month, the 5th Macao Integrated Tourism and Leisure Enterprises Vocational Skills Competition 2023, co-organized by the Labour Affairs Bureau and the Macao Federation of Trade Unions (FAOM), took place at Studio City. Melco continued to support the annual event with a 29-strong team of colleagues participating in specific Vocational Skills Competitions for Gaming & Entertainment, Hotel Services and Gastronomy. Through the opportunity to compete against the industry’s top talent in Macau, Melco’s aim was to enhance colleagues’ vocational skills and professionalism.

The Melco team attained excellent results in the competition’s various categories, fully demonstrating the company’s dedication and efforts made towards colleague talent development. The Melco team’s achievements include:

Gaming & Entertainment Vocational Skills Competition

Special Gold Award – Gaming (Service)

Hotel Services Vocational Skills Competition

Special Gold Award and Best Floral Design Award – Housekeeping

Special Gold Award – Property Services

Gastronomy  Vocational Skills Competition

Special Gold Award – F&B Western Service

Gold Award – Chinese Cuisine

Ms. Bella Lai of City of Dreams’
Table Games Department

”The instructors’ meticulous and professional coaching offered to us during the training process, together with the immense trust and support received from the management team allowed us to make great progress. I must also thank my teammates with whom I grew and developed throughout the training. With everyone’s encouragement and help, we have each benefited greatly from supporting one another and improving as a team.

Mr. Roy Chou of City of Dreams’
Table Games Department

”I wish to thank the company for allowing me this opportunity to take part in this vocational skills competition. I am grateful for all the support and training we received in preparation for and during the competition process. Looking ahead, I look forward to giving full play to my strengths and to seize more opportunities in my career.

Mr. Antonio Wong of Studio City’s
Housekeeping Department

”I am honored to be one of the company representatives to participate in this year’s competition. We are thankful to have won the Special Gold and Best Floral Design Awards for Housekeeping in the Hotel Services Vocational Skills Competition as not only an affirmation of our efforts, but also strong encouragement for our pursuit of self-improvement. These achievements depend on the support and encouragement of the company, leaders and colleagues from other departments. It makes me proud to be a member of such a united team.

Mr. Ka Io Tong of Studio City
F&B Department’s Pearl Dragon

”It is an honor to be entrusted by the company as the competition’s team leader — and to be given this invaluable learning opportunity. Our team comprised of colleagues from Melco’s different restaurants, and from the project’s inception, our teammates provided their expertise for our continual improvement. We carried out research and finally confirmed the dishes for the competition. The process enabled each of us to get to know each other, quickly developing as a team with great cooperation. Having a common goal meant we continued to improve as a team, and it fully demonstrated the spirit of teamwork at Melco.

Thanks once more to the company, management and colleagues from various departments for their support, trust and help which provided us with a great platform to enhance our skills and broaden our knowledge.

Ms. Irene Lou of Studio City
F&B Department’s Lobby Café at Epic Tower

”I joined Melco only this year, so it is a great honor for me to be able to represent the company in the  Western Cuisine competition. During training, I received strong support from the company’s F&B department. This allowed me to devote myself to our practice and to obtain the right resources. The company’s professional and friendly training team allowed me to gradually develop confidence and professional skills during the process.

Mr. Man Guo of Studio City’s
Hotel Services Department

”I have been working in the engineering and maintenance industry for more than 20 years. This year, I was fortunate enough to be chosen to participate in the vocational skills competition, which rekindled my fighting spirit from my days as a student. Through the competition and its practice sessions, we further improved our professionalism and service quality. In the end, we were glad to achieve the category’s Special Gold Award. This experience and knowledge will surely be applicable to our daily work. Thank you once again to the management team for their wonderful support.